Understanding the Medical Billing Process as a Patient

Reliance Patient Services Understanding the Medical Billing Process as a Patient
When will I receive a bill?

Patients are billed as soon as possible after their appointment or hospital stay. Typically, the bill is not sent until all insurance claims have been processed, however patients without insurance receive bills directly. The due date will always be noted on the bill. If you have any questions regarding a bill, be sure to contact your office to receive help.

What’s in my billing statement?

Your bill may sometimes contain both professional and hospital charges. Those could include services such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms as well as time the provider spends during the visit treating you, reading test results, and coordinating care. If you are not sure how your health insurance plan will process claims for your doctor’s site, contact your insurance, or your office to ask what you’ll pay out of pocket.

How can I pay my bill?

There are a few payment options-

  1. Visit or contact your office to make a payment
  2. Pay your bill online using your office patient portal
  3. Send a check or money order to your office
What if I cannot pay my entire bill or do not have insurance?

Your office may arrange flexible payment options (payment plans) upon request.